Enterprise Portals -- DataChannel and Telco Team Up to deliver"N ordstrom-like-customer-service" to midsize businesses

Title: Enterprise Portals -- DataChannel and Telco Team Up to deliver "Nordstrom-like-customer-service" to midsize businesses

Hello:  Please allow me to introduce myself.  I'm Dagmar Glier, Director of Public Relations for DataChannel, provider of XML-based enterprise platforms and portals www.datachannel.com.  I'm contacting you to let you know about an announcement being made tomorrow by DataChannel,and Telicor, the world's first telecommunications management service provider, www.telicor.com.

Additional details follow.  

What:

Tomorrow, Telicor, the world's first telecommunications management service provider, www.telicor.com will announce the selection of DataChannel Server(DCS).  Essentially acting as a company's in-house telecom manager, Telicor is the first total telecom management service for mid-sized businesses ready to reduce telecom management to a single phone number, a single website and a single monthly bill. With technology from DataChannel, the leading provider of XML-based enterprise platforms and portals www.datachannel.com, Telicor can provide cusotmers with faster, easy access to the information they need.  The net result is an unmatched level of network efficiency and customer service.   

The Telco Challenge:

In the competitive, convergent telecommunications market, it's become increasingly important for telcos to focus on customer satisfaction.  The Telicor portal is powered by DataChannel Server (DCS) and is designed with the customer in mind (Customer service is #1 objective for Telicor; what separates Telicor from the pack is their 'Nordstrom'-like-approach to customer service).

Why DataChannel?

Telicor selected DataChannel for their XML expertise, enterprise portal best-practices-methodology, and ease of integration.

Thanks for your time, and please call if you'd like a briefing.

Dagmar Glier

425.467.2732

Best,

Dagmar

. . . . . . . . . . . . . . . . . . . . . . . . 

Dagmar Glier | Director of Public Relations

600 108th Avenue NE | Suite 900 | Bellevue WA  98004

      T 425.462.1999 x2732 |  F 425.637.1192 | 

w w w . d a t a c h a n n e l . c o m

www.datachannel.com

TELICOR ANNOUNCES STRATEGIC ALLIANCE WITH DATACHANNEL AND EQUARIUS TO

IMPROVE INFORMATION ACCESS FOR BUSINESS TELECOMMUNICATIONS

Seattle - Wednesday, January 23, 2001 - Telicor, the first total

telecommunications management service provider, announced today that it has

formed strategic alliances with technology and solution providers

DataChannel and Equarius to bring improved levels of information access and

customer service to business telecommunications.

Telicor provides a single point of contact for the selection, purchase,

installation, management and support of a company's complete telecom

portfolio, including local, long distance, Internet, and wireless services.

In addition, the company provides each customer with a customized Web portal

for customer service, network monitoring, program management, and billing

information from their assorted providers. Using Telicor's service reduces

administrative burden and saves money through more efficient use of telecom

resources.

"DataChannel and Equarius add significant value to the quality of service

and information our customers will experience through the Telicor portal,"

said John Fleming, chief technology officer for Telicor. " DataChannel's

enterprise portal solution and Equarius' integration tools will help us

deliver a new level of unified information to our customers."

The Telicor customer information portal is powered by DataChannel Server,

which unlocks corporate data stored in companies' legacy systems, databases

and applications, and securely delivers it to Telicor's portal interface.

Equarius, an e-business solutions integrator, will provide development and

business tools to ensure the efficient integration of the systems.

"In the competitive, convergent telecommunications market, it's become

increasingly important for telcos to focus on customer satisfaction," said

Lucie Fjeldstad, CEO and president of DataChannel. "The Telicor portal is

designed with the customer in mind, providing fast, easy access to the

information Telicor customers need.  We are pleased to work with an emerging

leader in unified telecommunications like Telicor."  

"Telecommunications is an important part of Equarius' vertical growth

strategy," said Burley Kawasaki, vice president of eBusiness for Equarius.

"We believe Telicor has the systems and culture to succeed in the market,

and to become a future leader in business telecommunications services."

About Telicor

Telicor, Inc. provides unified telecommunications services to mid-sized

businesses in North America. Partnering with best-of-breed providers,

Telicor enables businesses to shop, purchase, install, and manage all of

their telecommunications needs from a single point of contact. For more

information, please visit www.telicor.com.

About Datachannel

DataChannel is the leading provider of enterprise platform and portal

solutions for the ebusiness world.  DataChannel's software products help

companies better compete in the Internet economy by connecting employees,

partners, and suppliers to the corporate information they need -- anywhere,

anytime-from the convenience of their desktops and wireless devices.

DataChannel was the first enterprise portal vendor to leverage XML as a

central part of its DataChannel Server's (DCS) open architecture, allowing

companies to extend their existing IT investments.  Founded in 1996 and

privately held, DataChannel is headquartered in Bellevue, Washington. For

additional information about DataChannel, please visit www.datachannel.com

or send an email to  

Press Only: Please contact Dagmar Glier at .    

About Equarius

Equarius is a full-service eSolutions provider specializing in assisting

organizations to design, develop and deploy their eBusiness strategies.

Equarius partners with developers of leading Web-enabled technologies to

deliver seamless solutions on time and within budget. Equarius has a history

of helping clients to increase revenues and improve customer service.  For

more information about Equarius, please call 888-462-6605, visit

www.equarius.com or email .

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