Neil,
Works for me. Love the IRS example - we may
need - (hopefully) - as in -
The
best of that breed (hopefully) transforms the complex language and business
rules of the IRS into a form that is meaningful to a broad set of
customers.
; -)
But it highlights beautifully the problem - #1) I
don't think they fully understand what all
their rules really do - #2) and the other area that is
completely devoid of documentation
is the flow of how they apply the process of
submissions, review, audit, accounting,
etc, and those rules. Combination there of fear
and intrigue - they don't want to go there
least someone scrutinizes their process too closely -
or heaven forbid - can then actually
understand!
So far they've only applied one small bit of what BCM
could do for them...
I'm ready to send this along to Carol and get Holy
water sprinkled on it from OASIS
stance.
Cheers, DW.
----- Original Message -----
From:
Neil Wasserman
To: 'BCM OASIS'
Sent: Wednesday, December 03, 2003 12:02
PM
Subject: [bcm] BCM Brochure final draft -
update
Here is a yet more
final version.
Neil
Neil Wasserman
Managing Partner
Adaptive Service Engineering
28 Coolidge Rd.
Belmont, MA 02478
tel.: 617-484-4822
mobile: 617-905-1084
e-mail:
web: www.adaptiveservices.com
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