definition of SLA

This will probably need to be tackled at some point and I have the question biting me now.  Is there an accepted definition of a service level agreement?  How would we define it?  For what purposes is it used?  When should someone care?

Answer these and I have more questions?

Ken

 
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Ken Laskey

MITRE Corporation, M/S H305     phone:  703-983-7934

7515 Colshire Drive                        fax:        703-983-1379

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