Hi Steve,
Can you distribute your article to interested parties
on the RA list? IEEE wants us to buy the article.
Danny
--- "Jones, Steve G" <>
wrote:
>
> I'm checking our ITIL and support guys around what
> they use as the
> definition of SLA. I had an IEEE paper published in
> 2005 called "Toward an
> acceptable definition of service" that talked a bit
> around SLA and policy.
>
(http://doi.ieeecomputersociety.org/10.1109/MS.2005.80)
>
>
>
> Steve
>
>
>
>
>
> From: Ken Laskey [mailto:]
> Sent: 23 January 2007 03:41
> To:
> Subject: [soa-rm-ra] definition of SLA
>
>
>
> This will probably need to be tackled at some point
> and I have the question
> biting me now. Is there an accepted definition of a
> service level
> agreement? How would we define it? For what
> purposes is it used? When
> should someone care?
>
>
>
> Answer these and I have more questions?
>
>
>
> Ken
>
>
>
>
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> --------------
>
> Ken Laskey
>
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>
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>
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>
>
>
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>
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>
>
>
>
>
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