One stop shop -ing - AU analysis

Hehe.

 

http://www.egov.vic.gov.au/trends-and-issues/citizen-centric-service/transforming-the-citizen-experience-one-stop-shop-for-public-services-in-pdf-format-1081-kb.html?utm_source=newsletter&utm_medium=email&utm_campaign=aug2012news

 

 

http://www.egov.vic.gov.au/trends-and-issues/e-government/a-conceptual-life-event-framework-for-government-to-citizen-electronic-services-provision.html?utm_source=newsletter&utm_medium=email&utm_campaign=aug2012news

 

 

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