UK GOV TRANSACTION COSTS

Some interesting figures in this report, especially the lower cost of online services.
Do any of our UK colleagues have any insight into these figures or any comments on them?
http://digital.cabinetoffice.gov.uk/2013/01/17/gov-transaction-costs-behind-data Regards John Borras Chair OASIS eGOV MS Steering Committee m.
+(0)44 7976 157745 Skype: gov3john